Terms and Conditions

Terms of Sale

1. General Information

‍By placing an order on our website, you agree to these terms of sale. Please read them carefully before making a purchase.

2. Order Confirmation

‍Once you place an order, you will receive an email confirmation with the details of your purchase. This email does not confirm the availability of the product but indicates that we have received your order.

3. Payment

‍We accept credit card payment and Paypal. All payments are processed securely.

4. Pricing

‍Prices are listed in Canadian Dollars and are subject to change without notice. The price charged will be the one listed at the time of order confirmation.

5. Shipping

‍Orders are typically processed within [number] business days. Delivery times vary based on your location and the shipping method selected. Shipping costs are calculated at checkout.

6. Delivery

‍We are not responsible for delays caused by shipping carriers. If there is an issue with your delivery, please contact us as soon as possible.

7. Order Changes

‍Once an order is placed, changes or cancellations are not guaranteed. Contact us immediately if you need to make adjustments.

Returns Policy

1. Refunds and Exchanges

‍We want you to be satisfied with your purchase. If you are not happy with your order, you can request a refund or exchange within 15 days of receiving your item.

2. Eligibility

‍To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it, including all original packaging.

3. Return Process

‍To initiate a return:

Contact us at hello(at)aplacetostitch.com with your order number and reason for return.
We will provide instructions on how to return the item.

4. Refunds

‍Refunds will be processed within 10 business days after we receive the returned item. The refund will be issued to the original payment method.

5. Non-Refundable Items

‍Certain items may not be eligible for refunds or exchanges, such as custom orders or clearance items.

6. Shipping Costs

‍Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

7. Contact Us

‍For any questions about returns or refunds, please contact us at hello(at)aplacetostitch.com

Shipping

1. Shipping Areas

We currently ship to addresses within Canada and the United States only. Unfortunately, we do not offer shipping any other international locations at this time.

2. Processing Time

Orders are typically processed within 10 business days. Processing times may vary based on product availability and order volume. You will receive a notification once your order has been shipped.

3. Shipping Methods

Canada Post: Delivery times vary based on location within Canada but typically range from 5-7 business days.
US Shipping (Tracked): Delivery times vary based on location and carrier, typically ranging from 4-8 business days.
Local Pickup: Available if you are located in Toronto, Ontario! Please select this option during checkout and we will be in touch with details.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

4. Delivery Time

Delivery times are estimates and start from the date of shipment, not the date of the order. While we strive to meet these estimates, delays can occur due to factors beyond our control, such as weather conditions or carrier delays.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.

6. Shipping Issues

If you experience any issues with your shipment, such as missing or damaged items, please contact us at hello(at)aplacetostitch.com within 10 days of receiving your order. We will do our best to resolve the issue promptly.

7. Shipping Restrictions

Please note that we do not ship to P.O. Boxes. A physical address is required for delivery.

8. Contact Us

For any questions regarding shipping or delivery, please reach out at hello(at)aplacetostitch.com.

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